Author
Costa
CTO, INITE
Writes the engineering half: how machine-learning models, NLP, RPA and support chatbots behave once they leave the demo and start taking real volume. Six posts, all on the part of the work that has to keep running after handover.
6 articles
Published here
Business Process Automation Examples, Department by Department
Twelve business process automation examples by department, each with its trigger, steps, systems, the decision a person keeps, and the number to measure.
Oct 9, 2025 · 13 min
Implementing ML Models in Production: The 2026 Reality of MLOps
Gartner found 54% of AI projects make it from pilot to production. The rest stall on ownership and monitoring, not training. An MLOps field guide.
Oct 7, 2025 · 7 min
LLM Security in 2026: The OWASP Top 10 Mapped to Controls and Tests
The OWASP Top 10 for LLM Applications 2026, each risk mapped to what it looks like, the control that limits it, and a test you can run before release.
Oct 6, 2025 · 15 min
AI Chatbots in Customer Service: What Actually Moves CSAT in 2026
Customers fear a bot that stands between them and a person. What separates a support bot that resolves from one that traps: tight scope, fast escalation.
Oct 4, 2025 · 7 min
RPA in 2026: When Bots Beat AI Agents, and When They Lose
RPA is not dead. On deterministic workflows it is cheaper per run and fails visibly; AI agents earn their cost on judgment. A 2026 guide to picking the tool.
Oct 1, 2025 · 7 min
NLP in Business 2026: Six Use Cases and How to Measure Them
NLP is no longer sentiment analysis on tweets. Six use cases worth piloting - contract review, support triage, sales call extraction - and how to measure each.
Sep 30, 2025 · 6 min
15-minute self-check
Fifteen minutes, no email required. It maps where your work actually goes and ranks what is worth automating first.
Start the 15-minute self-checkStarts immediately in the browser.
- Fee
- Free
- Length
- 15 minutes
You keep the ranked list of candidates either way.
Cookies
Before we count this visit
Analytics and ad measurement tell us which pages and which of our ads do their job: Google Analytics and Google Ads, the Meta pixel, Yandex Metrica, and one first-party id of our own. Nothing is stored until you answer, and declining changes nothing about the site.